Shiv Deepak Muddada after spending a decade as HackerRank(YC 11) Founding Engineer, has started working on building Touch. Chris, fmr Zapier Data Scientist concluded his first month with Touch. 🥳

In his first week Shiv has already delivered Self Serve v1.

Customer Success was our primary focus in Oct, as we transitioned to a usage based pricing model.

KPI’s

• Annual Recurring Revenue: $26,277

• Growth(monthly avg): 95%

Highlights:

• Users: MAU = 69 (130% MoM). WAU = 8.

  

  
  

• Usage: Emails sent - 992 (512% MoM)

  

  
  

• Early Access: Organic early access requests peaked in Oct.

  

  
  

• 80 Million contacts: We now have a database of 80 million US decision makers. This lays the foundation of our Seller <> Buyer matching platform.

Lowlight:

• Was unable to convert Techolution from Fintech use case to using Touch for sales. We refunded $2k as a result.

• Yet to deliver on the Sales Copilot contract with TPC($16k ARR). Payments not received on this. On the other hand, same customer has doubled usage of their first fully paid contract (Prospecting Automation)

  
  

Shoutouts:

• Once again Bharat continues to support our hiring initiatives. Grateful for his consistent support.

  
  

What to expect:

• Increased focus on Customer Success and Fundraise.